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A-Z Guide

Convenient wheelchair access into the Marshall Health Network Arena is available at all gates. Automatic doors are also located at the entrance of the Marshall Health Network Arena.

For information regarding ADA seating or requests, please contact Emily McGonigle, Box Office Manager, at 681-373-5829 or Mcgoniglee@mhnarena.com.

ACCOMODATIONS

If you need accommodations for food allergies or a diaper/medical bag, please contact the Marshall Health Network Arena Box Office in advance at 304.696.5990 ext.3510

ADMINISTRATIVE OFFICES

The administrative offices are located near the arena Box Office at the front of the building. Please report to the Box Office if you have a scheduled meeting. The arena’s normal hours of operations are Monday - Friday, 9:00AM - 5:00PM.

ADVANCE TICKETS

Available at the arena Box Office or www.ticketmaster.com.
Box Office hours are Monday - Friday, 10AM - 2PM and closed on Saturday and Sunday.

ADVERTISING

Contact Christin Fiedler, Director of Marketing & Sales at 304-942-9967 or fiedlerc@mhnarena.com.

ADDRESS

One Civic Center Plaza
Huntington, WV 25701
P: 304.696.5990
F: 304.696.1777

Box Office
P: 304.696.5990 Ext. 3510

ALCOHOL POLICY

Guests must be 21 years of age or older to purchase and/or consume alcoholic beverages. Valid ID is required. There is a maximum of TWO (2) alcoholic beverages per purchase at all concession stands and portable vendors.

ANIMALS POLICY

Service animals for guests with disabilities will be permitted inside Marshall Health Network Arena. Please let us know if specific accommodations are needed for your service animal.

ANNOUNCEMENTS/ PAGING

The PA announcer will not make private announcements and/or pages during events. Please designate a meeting location should your party become separated.

ARENA ENTRY

All Guests entering through our gates must present a valid ticket as a means of admission to the designated event. If you do not have a valid ticket for that day’s event, you will be directed to go to the Box Office for assistance. Children over the age of two (unless otherwise stated) must have a ticket. There is no re-entry.

ATMS

There are no ATMs on Marshall Health Network Arena's premises. Marshall Health Network Arena is a cashless venue during events.

Although, cash payments CAN be made at the Box Office for ticket purchases prior to entering the building.

Once inside, gift cards can be purchased at the interior Box Office window for cashless payments at concessions.

BABY CHANGING STATIONS

Changing stations are available inside of the arena and convention center.

BANNERS/SIGNS/FLAGS

Banners and signs are permitted for most events, providing they are in good taste, as deemed by building management. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support. They cannot be hung or fastened anywhere in the building or in any way obstruct another guest’s view or building signage

BOX OFFICE

The Marshall Health Network Arena Box Office hours are Monday - Friday from 10AM - 2PM and closed on Saturday and Sunday.

Box Office phone number: 304.696.5990 Ext. 3510

National Ticketmaster Customer Service Number – 1-800-653-8000:
This is an easy access number that directly points Ticketmaster customers to customer service for support on previously placed orders.

CAMERA & RECORDINGS POLICIES

Cameras are permitted for most events. If allowed, the Marshall Health Network Arena allows only small personal still-cameras. Cameras with detachable lenses are not permitted. Video, audio and professional camera and recording devices are strictly prohibited in the building. For major concerts and events, camera policies may vary. For further information, please visit the individual event page closer to the event date.

CATERING

Marshall Health Network Arena offers exceptional catering service by Legends Global. We aspire to design a visitor experience so aligned, so delicious, and so indelible that it will live as your signature food offering for years to come.

Curating stories through food creates a powerful bond between people, place and time. And in an instant, a flavor, a taste or a familiar aroma transports us all to a memory - a snapshot in time with family and friends. That is the power of food.

We strive to build on those moments. We seek out partnerships with local chefs, restauranteurs and farmers, who will help us shape a singular dining experience known only at your venue, set within the unique backdrop of your community.

We showcase who we are by focusing on where we are, customizing experiences that leave a unique impression on guests, every time they dine with us.

For more information regarding catering for an event, contact DJ Martin, Director of Food & Beverage, at 304.942.9966.

CHILDREN'S TICKET POLICY

Please contact us or visit the individual event page to check the age requirement when purchasing tickets for children.

CODE OF CONDUCT

All guests attending events are expected to comply with the Marshall Health Network Arena & Convention Center’s Guest Code of Conduct.

The Marshall Health Network Arena & Convention Center is committed to providing a safe and comfortable experience for all visitors. Our staff will proactively intervene to support an environment where:
• Attendees will be respectful to all other visitors, participants, staff, and arena/convention center property.
• Attendees shall comply with emergency procedures and the directions and instructions from arena/convention center staff.
• Attendees who partake in alcoholic beverages will do so in a responsible manner. Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.
• Attendees are prohibited from smoking any substance on premises, including the use of e-cigarettes, pipes, or any other smoking device unless in designated areas.
• Attendees will not be permitted to tailgate on arena/convention center property.
• Attendees will refrain from using offensive language, making obscene gestures, or wearing inappropriate clothing not consistent with a public, family setting.
• Attendees are responsible for their personal belongings and should not leave items unattended.

Any other conduct deemed by Marshall Health Network Arena & Convention Center management to be non-conducive to the peace and good order of events or which may adversely affect the safety of people or property is strictly prohibited. We reserve the right to refuse admittance and remove individuals who do not comply with facility guidelines.

To ensure the security and safety of all visitors, guests will be refused entry if they are in possession of prohibited items. If a guest is found inside the arena and/or convention center with a prohibited item, the item may be confiscated, and the guest may be asked to leave the premises.

The Marshall Health Network Arena & Convention Center prohibits the following items:
• Animals (except certified service animals or animals specifically trained to perform tasks for a person with a disability)
• Firearms
• Fireworks
• Laser devices or pointers
• Skateboards, rollerblades, or unauthorized scooters
• Toy guns, water guns, or knives (unless associated with a show)
• Sticks or clubs (unless associated with a show)
• Unmanned Aerial Vehicles (unless authorized by management)
• Marshall Health Network Arena & Convention Center may prohibit additional items as management determines necessary.

Thank you in advance for your cooperation!

Event patrons and guests in violation of the Customer Code of Conduct may be subject to ejection, arrest, and/or loss of ticket privileges for future events. If the behavior of a patron or patrons around you becomes disruptive or violates the Customer Code of Conduct, the incident should be reported to the nearest usher or security person.

CREDIT CARDS

All major credit and debit cards are accepted inside the arena. We are a cashless venue.

DONATIONS

All requests must be made in writing on event/company letterhead a minimum of 4-6 weeks prior to the event date. The request must include date, time and beneficiary of funds raised. Please send your request by email to info@mhnarena.com or mail to One Civic Center Plaza, Huntington, WV 25701

Marshall Health Network Arena Charitable Donation Form

EVENT CANCELLATIONS

In the rare occasion that an event is postponed or cancelled, please visit the arena website or call 304.696.5990 for information updates specific to events. In most cases, refunds will be available at the point of purchase.

FIRST AID

Our First Aid Station is located at Gate E between sections 12 & 13. Emergency Medical Services are available at most of our events to assist you. The Marshall Health Network Arena event team is trained to help guests who need to call for assistance in medical emergencies.

GROUP SALES

Group Sales and tickets vary by each event. Visit the individual event pages for more information on groups related to that specific event.

For more information contact the arena box office at 304.696.5990 Ext. 3510.

HEARING ASSISTANCE

Requests for aid and service should be made at least ten (10) business days prior to event. The Events Manager may be unable to fill a request if made less than ten (10) business days in advance of an event. The Events Manager can be contacted at 304.942.9754 or lbutcher@mhnarena.com.

LOST & FOUND

Please report a lost item to one of our event team members, or you may bring the item to the Gate A entrance. If you feel like you have left an item behind while attending an event at the Marshall Health Network Arena, feel free to give us a call the next day at 304.696.5990 or stop by the Marshall Health Network Arena Box Office at your earliest convenience.

MEDIA

Media requests must be approved in advance by contacting Christin Fiedler, Director of Marketing & Sales at fiedlerc@mhnarena.com. ALL media must report to the arena Box Office to be escorted into the Marshall Health Network Arena.

The promoter must approve media credentials for concerts and special events, at least one (1) week prior to the event date. To request media credentials, please email a formal request to fiedlerc@mhnarena.com. Consideration will only be given to requests made by accredited members of the media.

PARKING

Garage parking is conveniently located across from Marshall Health Network Arena. Additional garage parking is available at Pullman Square.

PROHIBITED ITEMS

Please arrive early and travel light as you will be subject to metal detector screening, visual inspection, and a bag inspection upon entry. Only clear bags no larger than 12" x 12" x 6" will be permitted.

If you have any questions please call the arena at 304-696-5900.

PROHIBITED ITEMS
Illegal drugs or substances
Outside food or drink
Coolers
Cans or bottles (plastic or glass)
Weapons: knives, guns, pepper spray
Lasers, glow sticks, fireworks
Wallet chains, sharp spiked jewelry
Selfie sticks, Go Pros, tripods
Noise making devices, blankets, signs, banners, flags, umbrellas

If you have any questions about the list, please contact us at 304.696.5990.

If any prohibited items are revealed during a search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s) with the exception of contraband. All and any contraband will be confiscated. The arena will not store any personal belongings or items of any type.

RE-ENTRY

The Marshall Health Network Arena has a No Re-entry Policy. Once you leave our facility during an event, you many not return under any circumstance. Exceptions are only made in the case of medical situations/emergencies. No Re-entry on ticketed events.

RESTROOMS

All of our restroom facilities are accessible to guests with disabilities.

SCALPING TICKETS

The Marshall Health Network Arena reminds you that the only way to ensure complete authenticity of your tickets for any of our events is to purchase them through one the following outlets:

Online at Ticketmaster.com
Marshall Health Network Arena Box Office
Official Ticketmaster Outlets

SECURITY

SOLICITATION

The Marshall Health Network Arena will not permit vending, soliciting or collecting contributions of any purpose, or the distribution of promotion materials on the premises. If observed soliciting, vending or distributing promotional materials on the premises, the Marshall Health Network Arena will ask you to leave the site. Other actions will be taken if necessary.

SPECIAL OFFERS

For special offers and pre-sale opportunities to any of our future events please provide your email address in the "Entertainment Updates" box at the bottom of the home page or "like" us on Facebook & follow us on Instagram.