Box Office
Box Office Hours:
The Mountain Health Arena Box Office is open Monday through Friday, 10:00 AM - 2:00 PM. For box office hours on event day, please refer to the event information page for that specific event.
Box Office Contact Info:
Email: boxoffice@mountainhealtharena.com
Phone: 304.696.5990 Ext. 3510
Purchasing Tickets
Will Call
Will Call Hours:
For specific Will Call hours, please refer to the event information page for that specific event.
Will Call Location:
Will Call is located at the Mountain Health Arena Box Office. For specific Will Call information, please refer to the event information page for that specific event.
Requirements for Picking up Tickets from Will Call:
A photo ID of the person who placed the order is required to pick up tickets. It is also helpful to present the credit card used for payment, however, this is not required.
Accepted Payment Methods: Cash, Master Card, Visa, American Express, Discover.
Ticket Policies
Re-Entry Policy:
Once a ticket has been scanned for entry into the Mountain Health Arena, exiting and then re-entering is not allowed.
Children’s Ticket Policy:
Please refer to the event information page for that specific event.
Duplicate Tickets:
Patrons with illegally duplicated tickets will not be allowed to enter the Mountain Health Arena.
Lost/Destroyed/Damaged Tickets:
If proof of purchase can be obtained, then the ticket can be reissued on the night of the event only with proper ID.
Refund Policy:
No refunds or exchanges will be made unless there was a change to the date or time of the show. All refunds are done at point of purchase
Ticket Reselling:
The resale or attempted resale of tickets on Mountain Health Arena property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.